Leading multichannel provider of office products and services in Switzerland,
both for private and high-end business customers
Founded in 1991 as a company within the Globus Group, since 1997 a wholly owned
subsidiary of the Migros Group
Since 2017 Office World is part of the Austrian MTH Retail Group
The company has now expanded its range to four distribution channels,
making it the leading multi-channel provider in Switzerland: In addition to 17 specialist stores
and 2 city shops, Office World sells over 8,500 products and many services via a
customer service center and a mobile app (as of 2020)
With a total of 250 employees, Office World generates sales of CHF 90 million (as of 2019)
Further information: www.officeworld.ch
Office World goes SAP with retailsolutions
Office World is a pioneer in the multi-channel sector in Switzerland.
The specialist for office supplies offers its customers the entire range of office supplies on 4 different channels.
For an integrated approach, it was necessary to bring together all previous IT systems on a single IT-platform.
Integrated approach for 4 sales channels: specialty stores, web shop, customer service center, mobile app
Offer of over 30,000 articles for direct purchase in the specialist stores, orders via the web shop, by app or telephone
Exploiting synergies between the different channels
Implementation of SAP Retail at Office World
The consolidation of all channels into a common merchandise management system on SAP Retail enables Office World to efficiently cross-link all sales channels. Synergies can be implemented profitably for the customer.
Call center integrated in SAP Retail
Web shop connection
Wholesale with electronic data interchange (EDI)
Web services for web shop, credit cards, etc.
Credit card processing
Customer credit checks
Images in the stock listing
Best price calculation
The SAP connection will ultimately enable a comprehensive activation of our multichannel strategy.
The team at retailsolutions fully met our expectations of a professional and collaborative partnership.
Director Office World